Blizard Physiotherapy and Running Clinic Limited Privacy Policy
Definitions and Interpretation
In this policy the following terms shall have the following meanings:
Account
Means an account required to access and/or use certain areas and features of Our Website;
Cookie
Means a small text file placed on your computer or device by Our Website when you visit certain parts of Our Website and/or when you use certain features of Our Website. Details of the Cookies used by Our Website are set out in the “Cookies” section below;
Our Clinic
Means Blizard Physiotherapy and Running Clinic, a limited company registered in England under company number 08083120 whose registered address is Barry Shaw House, Shrewsbury Road, Bircotes, Doncaster, South Yorkshire, United Kingdom, DN11 8DE. We can be contacted by email at [email protected], or telephone 01302 511755.
Our Website
Means www.blizardphysiotherapy.com;
UK and EU Cookie Law
Means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended in 2004, 2011 and 2015;
We/Us/Our
Means Blizard Physiotherapy and Running Clinic, a limited company registered in England under company number 08083120 whose registered address is Barry Shaw House, Shrewsbury Road, Bircotes, Doncaster, South Yorkshire, United Kingdom, DN11 8DE. We can be contacted by email at [email protected], or telephone 01302 511755.
Background
We understand that your privacy is important to you and that you care about how your information is used and shared online and at Our Clinic. We respect and value the privacy of everyone who visits Our Website and Our Clinic and will only collect and use information in ways that are useful to you and in a manner consistent with your rights and Our obligations under the law.
This policy applies to Our use of any and all data collected by us in relation to your use of Our Website and attendance at Our Clinic. It does not extend to any websites that are linked to from Our Website (whether We provide those links or whether they are shared by other users). We have no control over how your data is collected, stored or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
Please read this privacy policy carefully and ensure that you understand it, [you will be required to read and accept this privacy policy when signing up for an Account and when you use a service at Our Clinic]. If you do not accept and agree with this privacy policy, you must stop using Our Website and Our Clinic immediately.
This policy applies to Our use of any and all data collected by us in relation to your use of Our Website and attendance at Our Clinic. It does not extend to any websites that are linked to from Our Website (whether We provide those links or whether they are shared by other users). We have no control over how your data is collected, stored or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
Please read this privacy policy carefully and ensure that you understand it, [you will be required to read and accept this privacy policy when signing up for an Account and when you use a service at Our Clinic]. If you do not accept and agree with this privacy policy, you must stop using Our Website and Our Clinic immediately.
Data Protection Act 2018
The Data Protection Act 2018 replaced Data Protection Act 1998 in the UK, giving more rights to you as an individual and more obligations to organisations such as Blizard Physiotherapy and Running Clinic who hold your personal data.
One of the rights is a right to be informed, which means We have to give you even more information than We do now about the way in which We use, share and store your personal information.
What We do with your information
We hold personal details including medical information and We use this information to obtain details relevant to your treatment and for medical and internal record keeping; this information will only be kept as long as necessary to comply with UK law and professional bodies.
We do not sell your information to third parties. We only share your personal information with third parties, e.g., insurance companies, GPs and Consultants when required and with your consent/knowledge.
The confidentiality of your personal information is of the utmost importance to Us and We comply with the Data Protection laws and all the confidentiality guidelines issued by professional bodies such as Chartered Society of Physiotherapists (CSP) and Health and Care Professions Council (HCPC).
Information We get from other sources
From time to time, We may need to obtain information from third parties. This will only apply where it is essential for the provision of Our services and as permitted by law. Where applicable We will seek the consent of the client or organisation providing the data.
Data Storage
We use a hosted software system called Cliniko, and the vast majority of Our records, such as client data, notes and diary appointments are stored on this system. You can see their privacy policy, along with the security they use to store your data here https://www.cliniko.com/policies/privacy/
In addition to Cliniko, We also use a further hosted software system called Physitrack to generate rehabilitation exercise plans for Our clients. You can see their privacy policy, along with the security they use to store your data here https://www.physitrack.com/privacy
Card payments within Our Clinic are taken using the Ingenico card reader and processed via TakePayments Ltd gateway. You should refer to their privacy policies respectively at https://ingenico.co.uk/privacy-policy and https://www.takepayments.com/privacy-policy/. Any paper records We have are stored in a locked cabinet in a locked room in a building secured by an alarm.
Card payments taken via Our Website for online bookings are accepted and processed through Stripe, a payment platform. You should refer to their privacy policy here https://stripe.com/gb/privacy
We use Zoom.us platform for Our live classes and sending recordings of Our live classes. You should refer to their privacy policy before using this platform https://zoom.us/privacy
Job applicants, current and former Blizard Physiotherapy and Running Clinic Limited employees and self-employed therapists
Blizard Physiotherapy and Running Clinic Limited is the data controller for the information you provide during the process unless otherwise stated. If you have any queries about the process or how We handle your information, please contact Us at [email protected]
All of the information you provide during the process will only be used for the purpose of progressing your application, or to fulfil legal or regulatory requirements if necessary.
We will not share any of the information you provide during the recruitment process with any third parties for marketing purposes or store any of your information outside of the European Economic Area. The information you provide will be held securely by Us whether the information is in electronic or physical format.
We will use the contact details you provide to Us to contact you to progress your application. We will use the other information you provide to assess your suitability for the role you have applied for.
All of the information you provide during the process will only be used for the purpose of progressing your application, or to fulfil legal or regulatory requirements if necessary.
We will not share any of the information you provide during the recruitment process with any third parties for marketing purposes or store any of your information outside of the European Economic Area. The information you provide will be held securely by Us whether the information is in electronic or physical format.
We will use the contact details you provide to Us to contact you to progress your application. We will use the other information you provide to assess your suitability for the role you have applied for.
Website
Visitors to Our Website
Our Website is powered by Kajabi and their terms, conditions and privacy policy can be found here https://kajabi.com/policies/privacy
When you visit http://blizardphysiotherapy.co.uk We use a third-party service, Google Analytics to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is processed in a way that does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting Our Website.
When you visit http://blizardphysiotherapy.co.uk We use a third-party service, Google Analytics to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is processed in a way that does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting Our Website.
What data do We collect when you visit Our Website?
Some data will be collected automatically by Our Website (for further details, please see section on Our use of Cookies), other data will only be collected if you voluntarily submit it, for example, when signing up for an Account. Depending upon your use of Our Website, We may collect some or all of the following data:
- name
- date of birth
- contact information such as email addresses and telephone numbers
- IP address (automatically collected)
- web browser type and version (automatically collected)
- operating system (automatically collected)
- a list of URLs starting with a referring site, your activity on Our Website, and the site you exit to (automatically collected)
- Debit/Credit card information (We never receive this information, it is passed directly from you to Our payment provider – Stripe)
How do We use your data when you visit Our Website?
All personal data is stored securely in accordance with the principles of the Data Protection Act 2018.
We use your data to provide the best possible products and services to you. This includes:
- Providing and managing your Account
- Providing and managing your access to Our Website
- Personalising and tailoring your experience on Our Website
- Supplying Our products and services to you
- Personalising and tailoring Our products and services for you
- Responding to communications from you
- Supplying you with emails that you have subscribed to (you may unsubscribe or opt-out at any time
- Market research
- Analysing your use of Our Website [and gathering feedback] to enable Us to continually improve Our Website and your user experience
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email with information, news and offers on Our product and/or services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the Data Protection Act 2018, European laws and the Privacy and Electronic Communications (EC Directive) Regulations 2003, as amended in 2004, 2011 and 2015.
How and where do We store your data when visiting Our Website?
We only keep your data for as long as We need to in order to use it as described above in the section, “How Do We Use Your Data When You Visit Our Website?”, and/or for as long as We have your permission to keep it. If you subscribe to use Our services We will store a one-way hash of your email address which will remain on Our database to be crossed checked against using the free trial again should you choose to unsubscribe. Your email address will only be used for communication purposes if you have opted in to receive such emails.
Your data will only be stored within the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland and Liechtenstein).
Data security is of great importance to Us, and to protect your data We have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected through Our Website.
Notwithstanding the security measures that We take, it is important to remember that the transmission of data via the internet may not be completely secure and that you are advised to take suitable precautions when transmitting to Us data via the internet.
How do We share your data on Our Website?
We may sometimes contract with third parties to supply products and services to you on Our behalf. These may include payment processing, delivery of goods, search engine facilities, advertising and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
We may compile statistics about the use of Our Website including data on traffic, usage patterns, user numbers, sales and other information. All such data will be anonymised and will not include any personally identifying information. We may from time to time share such data with third parties such as prospective investors, affiliates, partners and advertisers. Data will only be shared and used within the bounds of the law.
In certain circumstances We may be legally required to share certain data held by Us, which may include your personal information, for example, where We are involved in legal proceedings, where We are complying with the requirements of legislation, a court order, or a governmental authority. We do not require any further consent from you in order to share your data in such circumstances and will comply as required with any legally binding request that is made of Us.
How can you control your data when using Our Website?
When you submit information via Our Website, you may be given options to restrict Our use of your data. In particular, We aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails and at the point of providing your details and/or by managing your Account).
Your right to withhold information when using Our Website
You may access certain areas of Our Website without providing any data at all. However, to use all features and functions available on Our Website you may be required to submit or allow for the collection of certain data.
You may restrict your internet browser’s use of Cookies. For more information see section below on “Cookies”.
What Cookies do We use and what for?
Cookies are small files saved to the user’s computer hard drive that track, save and store information about the user’s interactions and usage of Our Website. Our Website may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Website and to provide and improve Our products and services. For more details, please refer to the section on “How do We use your data” above. We have carefully chosen these Cookies and have taken steps to ensure that your privacy is protected and respected at all times.
By using Our Website you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than Us. We use third party Cookies on Our Website. These Cookies are not integral to the functioning of Our Website.
All Cookies used by and on Our Website are used in accordance with current UK and EU Cookie Law.
Certain features of Our Website depend on Cookies to function. UK and EU Cookie Law deems these Cookies to be “strictly necessary”. Your consent will not be sought to place these Cookies. You may still block these Cookies by changing your internet browser’s settings but please be aware that Our Website may not work as intended if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
Our Website uses analytics services. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling Us to better understand how people use Our Website. This, in turn, enables Us to improve Our Website and the products and services offered through it. You do not have to allow Us to use these Cookies, as detailed below, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Website, it does enable Us to continually improve Our Website, making it a better and more useful experience for you.
The analytics service(s) used by Our Website use(s) Cookies to gather the required information. Certain types of Cookies may be placed immediately when you first visit Our Website and it may not be possible for Us to obtain your prior consent. You may remove these Cookies and prevent future use of them by following the steps set out below.
You can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
Zoom.us
We use Zoom.us platform for Our live classes and sending recordings of Our live classes. You should refer to their privacy policy https://zoom.us/privacy before using this platform via Our Website.
Google Maps
We use Google Maps to show our location on our Contact page. We do not track your geographical location. You should refer to the Google Maps privacy policy at https://privacy.google.com/intl/en-GB/your-data.html
Links to other websites
This privacy policy does not cover the links within http://blizardphysiotherapy.co.uk Website linking to other websites. We encourage you to read the privacy statements on the other websites you visit.
Social Media
If you send Us a direct message via social media it will not be shared with any other organisations, however the social media platform (for example Facebook, Twitter, Instagram) may also retain details in accordance with their privacy policy. You should therefore refer to the privacy policy of the social media channel concerned.
Marketing
We will only send you emails about Our products and services with your consent via Kajabi. Their privacy policy can be found here https://kajabi.com/policies/privacy. You have the option to instantly opt-out of any marketing from Blizard Physiotherapy and Running Clinic Limited via Kajabi using the unsubscribe link in the email that you receive, or you can contact Us at [email protected] or by calling 01302 511755.
What happens if Our business changes hands?
We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Data provided by users will, where it is relevant to any part of Our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the data for the purposes for which it was originally collected by Us.
In the event that any of your data is to be transferred in such a manner, you will be contacted in advance and informed of the changes.
General information relating to this privacy policy
Your rights
Under the Data Protection Act 20188, you have rights as an individual, which you can exercise in relation to the information We hold about you.
You can read more about these rights here – https://ico.org.uk/for-the-public/is-my-information-being-handled-correctly/
Access to personal information
The Data Protection Act 2018 gives individuals the right to access personal data that is held by organisations, via a subject access request (SAR). We have a legal duty to supply an individual with the information within a month of receiving the SAR.
Changes to this privacy notice
We keep our privacy notice under regular review. This privacy notice was last updated on 02/04/2021.
Complaints
If you have a complaint about the use of data by Us, you can email Us at [email protected]. Alternatively, you can formally report an issue of concern to the Information Commissioner’s Office, the UK body that governs Data Protection. See https://ico.org.uk
How to contact Us
Our address for services and communications is Blizard Physiotherapy and Running Clinic Limited, Barry Shaw House, Shrewsbury Road, Bircotes, Doncaster, DN11 8DE. We can be contacted by email at [email protected], or telephone 01302 511755.